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4 PCB007 MAGAZINE I MAY 2021 FEATURE ARTICLES Defining Operational Excellence Interview with Todd Brassard GreenSource Fabrication on Industry 4.0: A Roundtable Discussion Interview with Alex Stepinski, Robert Zajac, and Lukasz Stepien Process Optimization in a Business Continuity Plan by Tim McLean Operational Excellence from a Design Services Manager Interview with Jesse Vaughan A Review of 'World-Class Manufacturing' by Nolan Johnson Increasing Productivity Through Training by Jahr Turchan 14 26 36 42 50 62 FEATURE COLUMNS New Thought Leaders Program Brings Industry Insight by Dr. John Mitchell Training Your Team and Tools for Success by Michael Carano Optimizing Your Manufacturing Operations by Ray Prasad Keep the Tools Sharp by Todd Kolmodin Building an Ability to Expect the Unexpected by Raymond Goh MAY 2021 • FEATURED CONTENT In this issue, we share strategies and techniques for optimizing your manufacturing process, from the business plan to implementation throughout your entire business flow. This includes strategies for training your team, and working with your suppliers and customers. We also explore the value in understanding your company's "greater purpose." Operational Excellence 10 56 66 72 94

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