SMT007 Magazine

SMT007-Feb2022

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FEBRUARY 2022 I SMT007 MAGAZINE 99 Career Opportunities Customer Service Representative Fullerton (CA) USA (and) Elk Grove Village (IL) USA Ventec is looking to expand our Customer Service/ Internal Sales team at our facility in Fullerton, Califor- nia, and Elk Grove Village, Illinois.. As Customer Ser- vice Representative you will provide great sales and customer service support and respond to the needs of clients from industries including Aerospace, Defense, Automotive and Pharmaceutical. Duties include: • Maintain and develop both existing and new customers through individual account support • Make rapid accurate cost calculations and provide customers with quotations • Accurately input customer orders through the company's bespoke MRP System • Assist the sales team with reporting, sales analysis, and other items at their request • Liaise with colleagues at Asia HQ and Overseas Business Units to manage domestic and international requirements Required Skills and Abilities The ideal candidate is a proactive self-starter with a strong customer service background. Friendly, approachable, and confident, you should have a good phone mannerism and be computer literate. • Previous experience in a Customer Service back- ground, ideally management or supervisor role • Experience with MRP Systems • Good working knowledge of Microsoft Office Tools such as Outlook, Excel etc What's on Offer • Excellent salary & benefits commensurate with experience This is a fantastic opportunity to become part of a successful brand and leading team with excellent benefits. Please forward your resume to: Jvance@ventec-usa.com Field Service Engineer Location: West Coast, Midwest Pluritec North America, ltd., an inno- vative leader in drilling, routing, and automated inspection in the printed circuit board industry, is seeking a full- time field service engineer. This individual will support service for North America in printed circuit board drill/routing and x-ray inspec- tion equipment. Duties included: Installation, train- ing, maintenance, and repair. Must be able to troubleshoot electrical and mechanical issues in the field as well as calibrate products, perform modifi- cations and retrofits. Diagnose effec- tively with customer via telephone support. Assist in optimization of machine operations. A technical degree is preferred, along with strong verbal and written com- munication skills. Read and interpret schematics, collect data, write techni- cal reports. Valid driver's license is required, as well as a passport, and major credit card for travel. Must be able to travel extensively.

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