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34 PCB007 MAGAZINE I APRIL 2022 Today's training has become an essential part of any operation, especially because most quality management systems (QMS) require this. To be compliant with ISO 9001 you must maintain a competence and training sys- tem. However, there are a few things to keep in mind when taking on the competence and training mission. Too many times you just hire the new employee, give them some work instructions and practical training, document their com- pletion, and that's it. Unfortunately, this can lead to many problems, and here is why. Assigning Employee Instruction First, you must make sure the process or work instruction is robust. Too many times a process or work instruction is assigned to a per- son, usually a quality engineer or technician, or possibly the manager of the department, cell, or manufacturing unit. is is a problem, as that person may quit, move to another depart- ment, or otherwise become unavailable; the process is now orphaned. So, a process or work instruction should be assigned to a department and not a person. ere- fore, it is always a task for the department. Next, the building of the work instruction based on a documented process should not be a solo activity. Many times, the document is written by a third party or tech- nical writer that has no real familiarity with the task being documented. is leads to process anomalies. Of course, a new machine or pro- cess may be assigned to a technical team to get the machine online and document the oper- ation of said machine. But it cannot stop there. Line operators should be involved in the documentation process. ey are the ones who will be performing the task daily. e overall operation of the machine or pro- cess is to provide a goal, which may be a prod- uct, part, or combination thereof. Just docu- menting how to run the machine is not suffi- Optimize Your Training Time Testing Todd Feature Column by Todd Kolmodin, GARDIEN SERVICES USA

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