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48 The PCB Magazine • September 2017 onsite for a couple of days, I thought we may be able to see an improvement before I left. We started at drilling and worked our way through the production process as far as the carbon through-hole line. We could see some cleanliness issues with residues on the rollers, which were far from ideal. We discussed the ma- chine cleaning regime and the customer admit- ted that things may slowly have slipped with the care of this process. There were still no further panels to AOI, so we carried on with what had turned into a very low-key process audit. By this time, most of the production had wound down for the day and the factory was rather quiet. We had become a group of four—myself and three of the more senior production staff in the factory. We were getting on quite well and it was a good oppor- tunity to look at each stage of the production process. We had reached the pattern plating line and I was looking down the tanks from the loading end. It was a small transporter line using stick jigs, and the last few panels for the day were on their way through the final stages. Small batch production is always difficult to load to this type of jig arrangement. The last few panels often must be run in a compromised arrangement on the jigs to fill the space. But looking down the line I could see that the an- odes were in different positions in each of the plating tanks. I asked the question: Have you moved the anodes to help get a better distribu- tion when you have a small area loaded to the flight bar? I could tell from the puzzled expres- sion that the arrangement was not due to any special technical intent. After a few questions about the panel sizes and the way that the panels were loaded to the jigs, I realised that the edges of the panels were probably always over-plated, as some of the an- odes were well outside the plating window they were using. Now, here was the surprise for me. My sug- gestion to move the anodes was met with quite a degree of skepticism. There was a detectable change in atmosphere and I could tell that all was not well in the world of informal audits! I like to think that I have a gentle "lineside man- ner" and I tried again suggesting that at least the arrangement in each of the plating cells should match each other to ensure a consistent result. After an amount of discussion, a few pen- cil drawings and a cup of coffee, I left the guys from the factory to their thoughts. I retreated to the local bed & breakfast to consider what I could have done better. Production issues can be delicate subjects. In this case I have an idea that the plating operator may not have been the easiest guy to deal with and at least some of the problem would be the drawing of straws to see who got the job of telling him that his set- up was not perfect. Twelve hours can be a long time in circuits and the following morning, when I arrived at the factory, I was met by a delegation rushing out of the factory door. Any worries were only momentary as I could tell by the smiles that things were OK this morning. The guys had stayed for quite a while after I left and tried making the changes we had dis- cussed together. The results were a significant improvement in copper distribution. We saw some tenable benefit from the time we had tak- en to look at the processes. The improvement in this process would have many benefits for the quality of the parts being manufactured so it made our efforts very worthwhile. There was no huge expense involved—my time was free for the agreed duration of the AOI installation and the guys at the factory were sal- aried staff. The real benefit was a renewed en- thusiasm to question if best practice was being followed throughout the factory. For me, the main advantage was the added kudos with the customer. It certainly adds some gravity to your advice if you can show some practical benefit. If I am 100% truthful, I really enjoy the problem-solving aspect of process en- gineering and when a customer allows me to be involved in this way, it is therapeutic time for me. Happy days! PCB Marc Ladle is director at Viking Test Ltd. To contact Ladle, or to read past columns, click here. BACK TO BASICS

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