PCB007 Magazine

PCB-Feb2018

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4 PCB007 MAGAZINE I FEBRUARY 2018 Who is your customer? Isn't it more than that person who buys something from you or your company? After all, aren't the tables turned when you request something from that "customer"? Aren't you then the customer? Find out what our e xperts think this month. The answers may surprise you! Who is Your Customer? Defining Customer-Supplier Relationships and Customer Satisfaction Interview with Steve Williams Communications: Bridging the Customer-Supplier Gap Interview with Nolan Johnson & Dan Beaulieu Understanding Your Customers by Steve Williams One Great Customer Service Story by Dan Beaulieu Catching up with Dan Thau of Millennium Circuits Limited by Dan Beaulieu FEATURE COLUMNS: Invited Guests to the Party by Tara Dunn Who is Your Customer? by Dan Feinberg Who is the Customer? by Dan Beaulieu Defining Your Customer by Sam Sangani 12 18 38 44 60 34 48 54 58 FEBRUARY 2018 • FEATURED CONTENT 12 38 48 60

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