PCB007 Magazine

PCB-Feb2018

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62 PCB007 MAGAZINE I FEBRUARY 2018 there we went national which is where we are today, selling to companies all over the country. Beaulieu: Tell me about your services and capabilities. Thau: We provide our customers with a wide array of PCBs, including aluminum, high-cur- rent and heavy copper as well as other spe- cialty boards. We can provide PCBs to custom- ers in niche markets including RF microwave, HDI, high-speed digital and ceramic PCBs. Ad- ditionally, to assist our customers with pre- paring for their assembly process, we provide them with defect-free SMT stencils. Our capa- bilities allow us to build everything from the simplest to the most complex PCBs and at very competitive prices. Beaulieu: Now let's talk about customer ser- vice. I know this is an area where MCL thrives. Thau: Yes, absolutely. Our motto is "Redefining Customer Service" which is something we ex- cel at. The internal processes we have in place and our partnerships with our customers and manufacturers allow us to accomplish this and fulfill our motto because, unlike many of our competitors, we pride ourselves on being pro- active. This is especially true when something happens; when something does not go accord- ing to plan such as when shipments are late, or manufacturing delays occur, we make sure that our customers are kept informed as soon as possible. We also spend a lot of time talk- ing with our customers about board design, materials and specifications to ensure quality PCBs and ease of manufacturing. The resourc- es that MCL bestows on our customers as well as our personalized attention, is something that makes us outstanding—and sadly some- thing that is lacking in our industry. Beaulieu: Define great customer service for me. Thau: Great customer service is providing open and honest communications with our custom- ers no matter their size. We have always been very proactive when it comes to customer communications and that has been a contrib- uting factor to our growth. We always tell our customers what is going on whether it would be upcoming Chinese holidays where factories close—where we will still find a way to get our customer their boards—to telling them when a problem occurs, we always are there protecting our customers by first telling them about the problem and then solving it for them. Communication is always the key to a suc- cessful partnership with our customers. It boils down to treating customers the way they should be treated, as our most valuable asset. Without customers we have no business. It's as simple as that. Beaulieu: What about technology and quali- ty? Can you say something about those disci- plines? Thau: The success of MCL has been based on being able to service a wide variety of mar- ket niches and high-tech market segments. We support everything from laser blind and buried vias, to ceramic PCBs, to metal core boards, to flex and rigid-flex boards to RF microwave boards. We can literally provide any technol- ogy PCB to any customer in any market seg- ment. We are not bound by brick and mortar which gives us a significant advantage when it comes to fully servicing a wide range of cus- tomers. Being a value-added distributor allows us to provide our customers with any technol- ogy, and any service they might need. This also includes any specifications and qualifica- tions they need as well. Figure 1: MCL headquarters, Harrisburg, PA.

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