Issue link: https://iconnect007.uberflip.com/i/1010078
94 SMT007 MAGAZINE I AUGUST 2018 Career Opportunities Technical Service Rep, North East Do you have what it takes? MacDermid Enthone Electronics Solutions is a leading supplier of specialty chemicals, providing application-specific solutions and unsurpassed technical support. The position of the Technical Service Rep will be responsible for day-to-day support for fabricators using MacDermid Enthone's chemical products. The position requires a proactive self-starter who can work closely and independently with customers, sales group members and management to ensure that customer expectations and company interests are served. • Thoroughly understand the overall PCB business, and specifics in wet processing areas • Prepare action plans for identification of root cause of customer process issues • Provide feedback to management regarding performance • Create and conduct customer technical presentations • Develop technical strategy for customers • Possess the ability to calm difficult situations with customers, initiate a step by step plan, and involve other technical help quickly to find resolution Hiring Profile • Bachelor's Degree or 5–7 years' job-related experience • Strong understanding of chemistry and chemical interaction within PCB manufacturing • Excellent written and oral communication skills • Strong track record of navigating technically through complex organizations • Extensive experience in all aspects of customer relationship management • Willingness to travel Technical Support Engineer, Germany We are looking for a Technical Support Engineer to join our team at our German facility in Kirchheimbolanden. The successful candidate will assist potential customers and current customers in appreciating the benefits of using— and optimizing the use of—Ventec materials in their printed circuit board manufacturing processes, and so enhance customer loyalty and satisfaction, spread the use of Ventec materials, and grow sales. The Technical Support Engineer will provide a two-way channel of technical communication between Ventec's production facilities and UK/European customers. Skills and abilities required for the role: • Scientific/technical educational background. • Experience in the PCB industry in engineering and/or manufacturing • Good communications skills (German and English), able to write full technical reports for group or customer distribution. • Ability to work in an organized, proactive, and enthusiastic way. • Ability to work well both in a team as well as an individual. • Good user knowledge of common Microsoft Office programs. • Full driving license essential. • Willingness to travel regularly throughout Europe and occasionally to Asia. What we offer: • Excellent salary & benefits commensurate with experience This is a fantastic opportunity to become part of a successful brand and a leading team with excellent benefits. Please forward your resume to applytoventec@ventec-europe.com.