Issue link: https://iconnect007.uberflip.com/i/1088168
MARCH 2019 I SMT007 MAGAZINE 65 Barry: Your brother is the founder of VGT. What is your greatest lesson you learned from him? Chen: I think that would be attention to detail. There's nothing too small to be ignored. Our philosophy is to take good care of our custom- ers to make sure they are happy. Barry: There have been a lot of changes in the China workforce over the years. Before, people would stay in a job for years if not a lifetime. Now, people jump from job to job for a little more money, and nobody wants to do manu- facturing jobs. How do you overcome this? Chen: As a responsible enterprise, we want to provide a good environment and income for our employees. More than 10 years ago, the shop floor in a PCB fabricator was usually very smelly and hazardous. But if we provide a good environment and salary for our employee, they will continue to work here. Meanwhile, we need good management to reduce scrap and make more profit and increase their income. Barry: When I walk through the facility, it is obvious that you care about your people. But it's also clear from everything I have been told and seen that there is a shift in the types of employees you will have. Chen: Our future goal is to have zero operator— only technicians. We are realizing this step by step because a smart factory only needs tech- nicians in this specific area. Barry: What advice would you give to young people who might be starting a business? Chen: For graduate students these years, ac- cording to my knowledge, I would say my ad- vice is to stay longer in each job and start from the bottom. Some of them have very decent family economic conditions and would eas- ily quit a job. They typically lack experience and knowledge for management, but wouldn't start from a regular employee just want to be a manager or supervisor from the beginning; that is not the way it works. They need to ac- cumulate something first. Barry: That's good advice. Thank you. Chen: Thank you. SMT007 Automated warehouse.