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Page 53 of 109

54 SMT007 MAGAZINE I MAY 2020 The Mannifest Feature Column by Chris Ellis, MANNCORP INC. In this difficult time caused by the COVID-19 outbreak, businesses are being forced to adapt. Business is not as usual, and as a medium- range machinery supplier, we at Manncorp and our customers have come to appreciate the benefits of remote services. Free, remote services have always been included in our model. This allows the machines to be up and running faster, solving any difficulties that face a customer running a new machine, while also eliminating the time and expense of sending a technician. However, this recent crisis has led to our team brain- storming some innovative new ideas. As on-site staff is reduced across the nation, exceptional customer service has become necessitated. How we are meeting this high demand is by providing new training videos, direct contact with customer service repre- sentatives, and real-time help through Team- Viewer. Our videography team has been produc- ing new videos that walk the viewer through the mechanical and software set-up of our machines. These videos cover information on pick-and-place machines, stencil printers, reflow ovens, and even our AOI machines for self-installations; they also demonstrate how to Solutions for Customer Support During Social Distancing Figure 1: Remote AOI training.

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