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86 PCB007 MAGAZINE I MAY 2020 Introduction Continuing March's Part 1 column on "Gue- rilla Tactics to Pass Any QMS Audit," I will cover tactics 5–8. Hopefully, you are finding a number of solid strategies you can apply im- mediately to improve your audit success. Guerrilla Tactic 5: QMS Audit Tactical Strategies Williams' Law 5 Every time you volunteer something not asked for, you will end up sharing something you don't want shared. Don't Volunteer Anything Teach all employees to listen to the question and be polite, courteous, and helpful. Howev- er, answer the question and only the question. Teach it, preach it, and audit to it! Guerilla Tactics to Pass Any QMS Audit, Part 2 Develop an Audit Vacation Policy Consider having no vacations for "key" posi- tions, such as procedure approval signatories and department supervisors/leads, and man- datory vacation for "suspect" employees dur- ing an audit. Get In and Get Out Job one is to get the auditor out of each de- partment as quickly as possible. Every man- ager, supervisor, and operator must be profi- cient at this; be efficient, informative, polite, and professional. Further, employees must be comfortable dealing with auditors. Also, practice the "15-second time-to-re- trieval" rule. Within 15 seconds, any operator should be able to physically secure the proce- dure, find the answer in the procedure, and provide proof of operation (completed form, history, log, etc.). The Right Approach by Steve Williams, THE RIGHT APPROACH CONSULTING

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