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52 SMT007 MAGAZINE I JUNE 2020 wise organizations encourage people to be that kind of person who can get that done. Nolan Johnson: There's plenty of discussion about how to build a leader, and the leader- ship has a lot to do with following by example, encouraging people to grow, and putting chal- lenges in front of them that they overcome. It seems like there's nothing quite like a crisis situation to cause the leaders to either hunker down or step up and challenge their people. What's your take on that? Forsythe: I agree. When the chips are down, that's when most people thrive because they see the challenge and rise to it. The shared experience of dealing with these challenges is, frankly, the stuff of legends. There are moun- tains of books that have been written about that, and the scouts are certainly part of that sort of thing. It's the idea of when this blows through, which it will at some point, because we know no storm lasts forever. When your people sit back and look at it, they say, "How did it go?" You might respond, "It wasn't nearly as scary as I thought it was going to be when a lot of people were scared." That may be good, but what did you do? Did everything keep going? How many things changed? If you were lucky, not a lot changed, and there were fewer people in the building, but you were properly trained and prepared, it may be okay. That's the sign of an organization that is functioning, has its people well set, and is ready to deal with the task at hand. Then, they look back at it and say, "There were a few long days because somebody's kid was sick or something, but, lo and behold, we got where we needed to go because we had it all together." There was no moment of panic. I grew up in the military, and I make this joke a lot: "If nobody's shooting at us, there's no need to be nervous." Matties: In this case, people might really feel like they're being shot at. Forsythe: They do because there's a lot of fear. One of my daughters feels that way. She's really freaked out about this. We need to help calm people down because this is one of those things where you don't know everything, but you know a lot. Yes, we have to stay in our Petri dishes, but by and large, if you're careful KYZEN's worldwide manufacturing, applications and engineering center locations.