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50 PCB007 MAGAZINE I JUNE 2020 ing routines and documenting all processes in the QMS provides predictability and ensures that all activities and documents are aligned and fulfilled. This makes life easier for all col- leagues with clear mandates and objectives and complete control for the manager and of- ficer group. All On Board, or Else the Ship Goes Down I stumbled across this quote the other day by John Ruskin: "Quality is never an accident. It is always the result of intelligent effort." I absolutely agree. Quality is not something you will naturally obtain overnight; it's an ongoing expense that needs to be constantly developed and nurtured. The world, as we know it today, offers end- less opportunities and challenges in all in- dustries and on all levels. However, by imple- menting a QMS, it's easier to stay on track, avoid costly deviations on the road, and make sure the entire team is on the same path. Suc- cess does not come because of one group of leaders with good ideas. Success can only be achieved when all are on board, contribut- ing at every level of the organization toward common goals. Seek to be aligned with your customers' processes, support their value- creating process, and strengthen their com- petitive advantage, ensuring quality process control. PCB007 Didrik Bech is the CEO of Elmatica. To read past columns or contact The PCB Norsemen, click here. provements, or a lack of them, how can you ex- pect the teams to keep the spirit up? Set clear goals and measure and review the organization's ability to reach them. When an organization can present clear and reachable goals, increased im- provement and effectiveness can happen. 2. Customer Satisfaction Satisfied customers mean returning cus- tomers, which is what we all work hard to achieve. A well-integrated QMS should focus on customer satisfaction and be designed to document customer feedback on performance and further use this information to improve customer satisfaction. Then, the "circle of im- provements" in your company will avoid any disruptions. 3. Compliance Compliance is a high priority. Developing and following multiple standards and regula- tions for an industry allows no room for slack when documenting, auditing, and reporting in- ternally to governments and customers. There is no room for mistakes. By integrating these processes into your QMS and tailoring your IT systems to handle this data, you can obtain full control of your customers' data, access con- trol, audits, and certificates. 4. Company Culture Humans have different purposes and goals, but working in a company where there is no goal or strategy can potentially drain your en- ergy and make the job and role unfulfilling. By establishing clear goals and priorities in the QMS, communicating it internally, and aligning the departments, your colleagues will know where the company is heading and feel more secure and confident in how to support the goals. 5. Documentation The need for documentation, review con- trol, escalation levels, and process control is as important in small as large organizations. Including this in the QMS will ease the review situation and secure that correct informa- tion is shared at the right level. Implement- Quality is never an accident. It is always the result of intelligent effort.