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44 PCB007 MAGAZINE I DECEMBER 2020 As with any business, the quality of goods and/or services is of the utmost importance. Company reputations are gauged by the suc- cess or failure of maintaining high-quality out- puts. Maintaining high-quality and on-time de- livery depends on multiple factors: first, equip- ment and tools to produce the product or ser- vice, and second, the power of the workforce behind the product. Machines and tools support the manufactur- ing of products, but they are built with the as- sistance of other machines and, most impor- tantly, people—the human component. Ma- chines do what they are told, and those in- structions come from humans. Manual tasks are performed by humans to the point they may be deemed too repetitive, and the task is then given to robots. However, these robots are given instructions by humans. Companies that maintain superior on-time delivery and quality rely on a key factor within their organization: competence and training of their core work- force. In the ISO9001:2015 standard, companies are required to demonstrate a system of com- petence measurement within the organization. This shall be demonstrated with documented information. However, how a company em- braces this requirement is totally up to them. Tasks are usually documented by work instruc- tions, which define how any given task is to be performed. Ideally, a stranger can walk up to Training the Force or the Few Testing Todd Feature Column by Todd Kolmodin, GARDIEN SERVICES USA

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