Issue link: https://iconnect007.uberflip.com/i/1372612
MAY 2021 I PCB007 MAGAZINE 97 strategies were implemented, and the entire company was involved in the communication through regular town hall meetings, internal newsletters, and ongoing departmental updates. Once a clear strategy was set and implement- ed, we could start collecting data from specif- ic KPIs, evaluate, and then improve them. Be- cause we had clear operations documentation integrated into our infrastructure that was eas- ily accessible, it allowed our organisation to function more efficiently; we minimized the time spent searching for information. Research shows that digitalisation of processes and pro- cedures can be the most effective investment to increase data security, optimize productiv- ity, and reduce costs. Communication and Implementation At Elmatica, we have found that communica- tion is one of the most important elements to achieving operational excellence. Everyone must be clear about what the goals are, why we have them, what our measurement of success is, and how we create a feedback loop for improvement. To do this, we conduct quarterly company- wide town halls, where the CEO reviews our Elmatica created virtual pop-up events to keep staff engaged, especially during times of isolation this past year.