Issue link: https://iconnect007.uberflip.com/i/1443477
108 PCB007 MAGAZINE I JANUARY 2022 Career Opportunities PCB Field Engineer– North America Operations ICAPE Group is a European leader for printed cir- cuits boards and custom-made electro-mechanical parts. Headquartered in Paris, France, we have over 500 employees located in more than 70 countries serving our +2500 customers. To support our growth in the American market, we are looking for a PCB Field Engineer. You will work in our North America technical cen- ter, including our U.S. technical laboratory, and will be responsible for providing technical and quality support to our American sales team. You will have direct customer contact during all phases of the sales process and provide follow-on support as required. RESPONSIBILITIES INCLUDE • Feasibility recommendations • Fabricator questions and liaison • Quality resolutions • Technical explanation (for the customer) of proposals, laboratory analysis or technology challenges REQUIREMENTS • Engineering degree or equivalent industry experience • 5 years' experience with PCB manufacturing (including CAM) • Excellent technical understanding of PCBs • Experience with quality tools (FAI, PPAP and 8-D) • Good communication skills (written and oral) Communication skills are essential to assist the customer with navigation of the complex process of matching the PCB to the application. SALARY Competitive, based on profile and experience. Position is full time in Indianapolis, Ind. Customer Service Representative, UK We are looking to expand our UK Customer Service/ Internal Sales team. As Customer Service Repre- sentative you will provide great sales and customer service support and respond to the needs of clients from industries including Aerospace, Defence, Automo- tive and Pharmaceutical. Duties include: • Maintain & develop relationships with new and existing customers • Make rapid, accurate cost calculations and provide quotations • Accurately input customer orders through bespoke MRP System • Liaise with colleagues at Chinese HQ and other Overseas Business Units to manage domestic and international requirements • Assist sales team with reporting, sales analysis and other items at their request Skills and abilities required for the role: The ideal candidate is a proactive self-starter with a strong customer service background. Friendly, ap- proachable, and confident, you should have a good phone mannerism and be computer literate. • Previous experience in a Customer Service background, ideally management or supervisor role • Experience with MRP Systems • Good working knowledge of Microsoft Office Tools such as Outlook, Excel etc. What's on Offer: • Excellent salary & benefits commensurate with experience This is a fantastic opportunity to become part of a suc- cessful brand and leading team with excellent benefits. Please forward your resume to HR@ventec-europe.com