PCB007 Magazine

PCB007-Apr2022

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50 PCB007 MAGAZINE I APRIL 2022 is analysis process is captured in the flow- chart for Mager and Pipe's model (Figure 1). While this model might seem almost simplis- tic, my personal experience is that the power of the model comes from the simplicity. is model is not attempting to determine the specific fix; that is a separate scope. Instead, Mager and Pipe are merely attempting to perform the triage, to identify the nature of the breakdown in performance. Once the root cause of the breakdown is understood, the type of resolution can be determined. How exactly that resolution is implemented, of course, is oen highly situationally dependent. ere may be more than one solu- tion, in fact. And in terms of the cur- Figure 1: Mager and Pipe's troubleshooting model. 1

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