Issue link: https://iconnect007.uberflip.com/i/1491409
FEBRUARY 2023 I SMT007 MAGAZINE 53 Johnson: Is training free? Fischthal: At the end of the day, the customer invested in a relationship with Koh Young, so we want them to succeed. As Dave men- tioned, when a customer buys an SPI or AOI, we will train them. We'll be onsite for installa- tion and training that first week, and then we will come back. We can provide a second ses- sion to answer questions that arise aer using the equipment. Of course, they have access to our help desk whenever needed to answer questions. Additionally, we offer advanced training classes either onsite or in one of our locations. But if somebody just needs to get new hires brought up on board, then we like to bring in a trainer and have that be a paid class. e paid model ensures that they'll engage with the material, that they have some skin in the game. If we just constantly give hand- outs, a free training that they know they can get anytime they need it, they don't pay that much attention. We want to make sure they understand that there's value in what we're doing, and it costs us money to get a guy out there. We're asking folks to please be invested in it. Nemeth: is also highlights the need for there to be a real subject matter champion. You really want a few people onsite that are ready to own this process. If we just move people around and no one really cares that much about it, it becomes costly having to retrain established people or train new people. Johnson: Finding a way to train a trainer at the customer facility is cost-effective for every- one. Fischthal: Yes, the "train the trainer" approach is always helpful, especially if the customer is going to have multiple lines. SMT007