Issue link: https://iconnect007.uberflip.com/i/1497518
APRIL 2023 I PCB007 MAGAZINE 17 Shaughnessy: You talk about this as a combination of logistics, process, and humanity. I guess anyone can do the job and follow a process, but are the new hires a good fit? Are they happy? Yes, and I'm such a nice guy. I don't get paid to be nice; at the end of the day, you have a line and you have a result. But my experience has been, if you give the people a hard life, you get just what you're paying for. On the other hand, by being nice I get back two or three times what you could ever expect. at's my experi- ence. Matties: How important is it to have documented process steps in the onboarding process? We document everything, not only for our AS 9100 compliance but also for good busi- ness practice anyway. It is nice for new hires to know, "is is what I said. I expect that you will learn these topics, you can tell me if you didn't understand, and I'll train you." en you can give the people a little bit of confidence. Matties: There are processes that get written then just wind up on the shelf somewhere; they don't come back out as living documents. When documenting new things, I start with work and adjust all of that until it's fine, and then I document what we could have done bet- ter. Remember, we don't work for processes; the processes work for us. ey must give us, in the end, a result. Shaughnessy: You said that you get better results by being friendlier than tough. You get a better ROI just by being nice to people. A coach of mine once said, "Two guys are in a 100-yard dash. One has a pot of gold at the finish line and the other one has a hellhound chasing him. Who would be faster?" At first, you would think the man being chased by the hellhound. But in the end, the winner is the guy who wants to take the gold, because he's motivated. Here, the gold is not always money; it's also, "Good job." Shaughnessy: This has been great. We can tell that you love your job. You can't light a fire that doesn't burn within you. Matties: That's right. Frank, so nice to speak with you again. ank you very much. PCB007