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JULY 2023 I PCB007 MAGAZINE 15 Deming's 14 Points for the Transformation of Management First presented in Dr. Deming's seminal book, Out of the Crisis 1 2 3 4 5 6 7 8 9 10 11 12 13 14 "My 14 Points for Management follow naturally as application of the System of Profound Knowledge for transfor- mation from the present style of management to one of optimization." – Dr. Deming "We must preserve the power of intrinsic motivation, dignity, cooperation, curiosity, joy in learning, that people are born with." – Dr. Deming Create constancy of purpose for improving products and services Adopt the new philosophy Cease dependence on inspection to achieve quality End the practice of awarding business on price alone; instead, minimize total cost by working with a single supplier Improve constantly and forever every process for planning, production, and service Institute training on the job Adopt and institute leadership Drive out fear Break down barriers between staff areas Eliminate slogans, exhortations, and targets for the workforce Eliminate numerical quotas for the workforce and numerical goals for management Remove barriers that rob people of pride of workmanship, and eliminate the annual rating or merit system Institute a vigorous program of education and self-improvement for everyone Put everybody in the company to work accomplishing the transformation Learn More at deming.org/fourteen-points Copy right © 2018 The W. Edwards Deming Institute. All rights reserved. Reproduced with permission from The W. Edwards Deming Institute (2023).

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