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30 PCB007 MAGAZINE I JULY 2023 Just the other day, my colleague and I were discussing the daunting process of creating a quality management system from scratch for a company. He said, "Can you imagine start- ing up your own company and creating the quality management system? How would you know where to start?" We then began a debate on what processes we would create first and where we would store the database and each of the documents. inking about this was, for both of us, overwhelming and fascinating at the same time. As this discussion progressed, my coworker mentioned that he would begin his TQM with common audit concerns. He claimed this was the best place to start as you are satisfying a customer requirement, and it prepares the Developing an Improvement Process company for passing audits with flying colors. I agreed this was the best way to start a new quality management system, but what about an existing system that just needs improve- ment? As per typical cubicle chatter, this evolved into a larger conversation among those of us in the quality engineering department. One mentioned customer satisfaction as the best place to focus improvements while another had a firm opinion that it should be focused on employee engagement. We weighed the pros and cons of quality management from our pre- vious employers. How did each of these com- panies store their quality documents? What sorts of documents exist in their quality sys- tem? Toward the end of our less than heated The New Chapter Feature Column by Paige Fiet, TTM-LOGAN

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