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36 The PCB Magazine • April 2016 through the document and perform the steps within. Here you will find where something may have been accidentally omitted. Make your correction(s) and do it again using a different volunteer. When you are satisfied with the re- sults it's time to move to the next step. 7. Train the trainers. I can't emphasize this enough. Here is one of the biggest failure mechanisms in process management. You just created a great document and released it to pro- duction and you can't figure out why it's not working! Whether your organization is large, with training staff, managers and operators or just a small shop, the focus must be the same. You must train who will be performing the pro- cess. Whether it is a workshop-type training session or a one-on-one meeting, you must go through the steps, listen to questions and docu- ment who, what, where and why. This is part of your process management: accountability. If there are many sub-processes involved in your final desired outcome (box or battleship) this must be done for each individual sub-process. Don't skip or cheat this step or you will have undesirable results and difficulty finding the root cause of any failure. 8. Monitor. Of all the steps, this final step is the most important. How do you know if the process you created six months ago is still as strong today as it was the day you created it? You need to have your finger on the pulse of that process. How do you do that? Define in- spection steps or key objectives to be monitored during the process. Define limits to those attri- butes and instructions when a control is violat- ed. Doing this can provide immediate attention to the faulting occurrence whether it be equip- ment, human or unknown at the time. Utiliz- ing '5 Why' root cause analysis can ultimately isolate the out-of-control root cause and you can then correct it but that's for another day. To conclude, when building and maintain- ing a process, don't be overwhelmed by the overall scope of the final required result. While some processes may be very large with many integral steps we can break each of these down using the eight steps. These building blocks can then be unified to capture the entire de- sired result while also monitoring each phase for any out of control conditions that may af- fect the final result. Use the process building step flowchart to guide you to successful pro- cess building. PCB Todd Kolmodin is the vice presi- dent of quality for Gardien Services USA, and an expert in electrical test and reliability issues. To read past columns, or to contact Kolmodin, click here. proCess management: Doing it right march was huuuuuge for im- portant industry events this year, with IPC APEX EXPo 2016 in las Vegas, nevada, and CPCA 2016 in China the very same week. I-Con- nect007's RealTime with… video crews were at both locations, on opposite sides of the world. The result is more than 100 excellent videos that put you right on the show floors where you can learn about the newest equipment, the latest in processing, industry trends, market analyses, and so much more. Watch the videos from IPC APEX EXPo here, and see the CPCA videos here. In addition, our roving reporters talked with speakers, exhibitors, at- tendees, and movers and shakers in the industry. These transcribed audio interviews are publishing noW in our I-Connect007 Daily newsletter and in our week- ly newsletters. Subscribe today to receive these straight to your inbox. Couldn't make it to the March Show(s)? Catch Up with RealTime with...Coverage!

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