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May 2016 • The PCB Magazine 31 of the develop/bake/cleaning line and prior to bake in the Bassi tunnel oven allows for ample time for in-process inspection with minimal handling. Postscript The cleanroom curtains and HEPA filters were so effective that a permanent cleanroom was later installed. The resulting quality improvements in this area were instrumental in helping Saturn to achieve a supplier quality award for holding a 17 ppm defect rate on three automotive programs. Over the subsequent 10 years, similar changes, methodologies and improvements helped Sat - urn to more than triple sales. Just as importantly, customers appreciated and are attracted to the resulting culture of continuous improvement which helps Saturn to continue to win, hold and grow business. Something that began by implementing some simple, very low-cost improvements. PCB Yash Sutariya holds management positions at Saturn Electronics Corporation and Saturn Flex Systems Inc. To contact the author, click here. Figure 4: Revised room layout. Case study: reduCinG defeCts Caused by exCess HandlinG and misHandlinG