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16 SMT Magazine • October 2016 KYZEN ON LEADERSHIP AND TEAMWORK down but everyone seems to know. Let's face it, there's always been that stuff. Now, it just has a name. The fact of the matter is that while new and fresh perspectives are helpful, experience is likewise helpful. There's a balance of those things. Certain- ly in areas where technology is involved, there are a lot of technical elements that are easier to learn now. The fact of the matter is when SMT was invented 20 years ago, it was new. Nobody knew anything. The guys inventing it didn't know anything. They didn't have any experience. Now, people can learn it way quicker than they could 20 years ago when people were making it all up as they went along. Part of that is generational, where 'It took me so long to learn this, you can learn it quick- er.' Well, some things you can. It's easier to do geometry on a programmable calculator than with a pencil. It's just easier! It's a lot faster and the numbers are probably more accurate. Does that mean people don't know it? If they get the answer, then they do know. In business, under- standing your markets and understanding the customer is not so much about running a calcu- lator as it is running a relationship. All relation- ships between consenting adults and consent- ing organizations are an evolution. If anyone is too forward too early, nothing good happens, no matter what the relationship is. Sometimes, that does come with experience. That's not a fresh look. That stuff probably hasn't changed in 10,000 years, that's my guess. Las Marias: You have to nurture it, right? Forsythe: You have to nurture it. These are things that take time. Sometimes, there's a spark and it gets started quicker than others. That certain- ly can happen, but generally it's a slow burn and generally it's a process. I think millennials aren't any different from anybody else. Las Marias: Right now it's all about globalization, so from your view as a leader of a global company, should global teams be managed? What are the challenges and the difficulties and how do you be- come successful in unifying your teams in different parts of the globe toward one goal? Phil Zhang and Thomas Forsythe.