SMT007 Magazine


Issue link:

Contents of this Issue


Page 3 of 91

4 SMT007 MAGAZINE I FEBRUARY 2018 Working closely with your customers is critical, now more than ever. Nothing is more reassuring to customers than your willingness to listen and communicate with them in whatever water they are swimming in. This month's issue of SMT007 Magazine highlights the challenges of the customer-supplier relation- ship, the feedback that matters, and how electronics assembler s ensure 100% customer satisfaction. Communicating with Your Customers Communications: Bridging the Customer-Supplier Gap by Andy Shaughnessy, Patty Goldman, and Stephen Las Marias Defining Customer-Supplier Relationships and Customer Satisfaction Interview with Steve Williams Working with Customers: A Consultant's Perspective by Stephen Las Marias Exceeding Customer Expectations Interview with Edward Hughes Growing with the Customer Interview with Greg Hebson 16 32 40 50 62 FEBRUARY 2018 • FEATURED CONTENT 50 40 32 62

Articles in this issue

Archives of this issue

view archives of SMT007 Magazine - SMT-Feb2018