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4 DESIGN007 MAGAZINE I FEBRUARY 2018 How do you feel about your suppliers' customer service? How do your customers feel about your service? Every company in our industry claims to put the customer first, but what does that mean in a firm's day-to-day operation? Knowing Your Customers Communications: Bridging the Customer- Supplier Gap Interview with Nolan Johnson, Sunstone, and Dan Beaulieu, DB Management Worldwide Systems Consulting: Tools, Process, People Interview with Jay Gorajia, Mentor Altium Loads the Bases, Customer Service Brings Them Home Interview with Ben Jordan, Altium FEATURE COLUMN: Customer Support: What Do PCB Designers Really Want? by Tim Haag 10 22 34 40 FEBRUARY 2018 • FEATURED CONTENT 22 34 40

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