Issue link: https://iconnect007.uberflip.com/i/963057
100 PCB007 MAGAZINE I APRIL 2018 Career Opportunities Field Application Engineer Saki America Inc., headquartered in Fremont, CA, a leader in automated inspection equip- ment, seeks two full-time Field Application En- gineers (FAE), one in the Fremont headquar- ters and the other for the Eastern and South- ern United States. The FAE will support the VP of Sales and Ser- vice for North America in equipment instal- lation, training, maintenance, and other ser- vices at field locations. The FAE will provide technical/customer support and maintain positive relationships with existing and future customers. Strong analytic abilities and problem-solv- ing skills are a must in order to understand customer applications and troubleshoot is- sues. The FAE will perform demos and pre- sentations for customers and agents as well as assisting in trade show activities. Candidate must have a minimum of a two-year technical degree, experience in AOI, SPI, and X-ray in- spection, and strong verbal and written com- munication skills. The position requires the ability to travel about three weeks per month. Must be a US citizen and be able to lift up to 40 lbs. Technical Service Rep, Northeast Do you have what it takes? MacDer- mid Enthone Electronics Solutions is a lead- ing supplier of specialty chemicals, provid- ing application-specific solutions and unsur- passed technical support. The position of the Technical Service Rep will be responsible for day-to-day support for fabricators using MacDermid Enthone's chemical products. The position requires a proactive self-starter who can work close- ly and independently with customers, sales group members and management to en- sure that customer expectations and com- pany interests are served. • Thoroughly understand the overall PCB business, and specifics in wet processing areas • Prepare action plans for identification of root cause of customer process issues • Provide feedback to management regarding performance • Create and conduct customer technical presentations • Develop technical strategy for customers • Possess the ability to calm difficult situations with customers, initiate a step by step plan, and involve other technical help quickly to find resolution Hiring Profile • Bachelor's Degree or 5–7 years' job-related experience • Strong understanding of chemistry and chemical interaction within PCB manufacturing • Excellent written and oral communication skills • Strong track record of navigating technically through complex organizations • Extensive experience in all aspects of customer relationship management • Willingness to travel