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58 SMT007 MAGAZINE I JULY 2018 the new standard, there is greater focus on risk management and definition of stakeholders whose interests must be considered in those assessments. Firstronic's facility in Juarez, Mexico, recently received its certification to the revised IATF standard, while its Grand Rapids, Mich- igan facility will be certified later this year. In implementation, the quality management team found the IATF revision required stron- ger identification of the scope of the quality management system and customer-specific requirements. A key goal of the implementa- tion process was to integrate risk management analysis into the organization at all levels. This required process definition, analysis of the links with interested parties for each process, and iden- tification of the associated risks. One of the first steps was defining process owners and their responsibilities. Process owners included program management, qual- ity engineering, purchas- ing, sales, customer service, production operators, qual- ity inspectors, shipping, quality management, process engineers, product engineers and supervisors. This aligned well with the CFT team concept already in place since CFTs are catalysts in driving risk miti- gation for customer and company, managing product launch, chang- ing management and continuous improvement. The training program for CFTs is rigorous and includes training on process failure mode effects and analysis (PFMEA); 8D prob- lem solving; corrective and preven- tative action; statistical process control (SPC); control plans; change management; understand- ing IATF processes and procedures; advanced product quality planning (APQP); installation, process installation, process qual- ification and operational qualification; the purchased part approval process (PPAP); and control plans. Six Sigma Green Belt train- ing will be added later in 2018. The goal is to ensure all team members have a strong foun- dation in the core tools necessary to carry out their defined responsibilities in managing proj- ect launch, corrective actions and continuous improvement activities. Firstronic's Plex Online ERP system enhances each team's abilities to manage and mitigate Figure 1: Firstronic's CFTs analyze both product and process metrics. Figure 2: CFTs encompass a broad range of disciplines overseeing everything from project launch through continuous improvement activities.

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