Issue link: https://iconnect007.uberflip.com/i/1000349
100 SMT007 MAGAZINE I JULY 2018 Career Opportunities Technical Service Rep, Northeast Do you have what it takes? MacDermid Enthone Electronics Solutions is a leading supplier of specialty chemicals, providing application-specific solutions and unsurpassed technical support. The position of the Technical Service Rep will be responsible for day-to-day support for fabricators using MacDermid Enthone's chemical products. The position requires a proactive self-starter who can work closely and independently with customers, sales group members and management to ensure that customer expectations and company interests are served. • Thoroughly understand the overall PCB business, and specifics in wet processing areas • Prepare action plans for identification of root cause of customer process issues • Provide feedback to management regarding performance • Create and conduct customer technical presentations • Develop technical strategy for customers • Possess the ability to calm difficult situations with customers, initiate a step by step plan, and involve other technical help quickly to find resolution Hiring Profile • Bachelor's Degree or 5–7 years' job-related experience • Strong understanding of chemistry and chemical interaction within PCB manufacturing • Excellent written and oral communication skills • Strong track record of navigating technically through complex organizations • Extensive experience in all aspects of customer relationship management • Willingness to travel Zentech Manufacturing is Hiring Manufacturing Engineers! Are you looking to excel in your career and grow professionally in a thriving business? Zentech, estab- lished in Baltimore, Maryland, in 1998, has proven to be one of the premier electronics contract manufacturers in the U.S. Zentech is rapidly growing and seek- ing to add a Manufacturing Engineer. We offer an excellent benefit package including health/dental insurance and an employer-matched 401k program, and we hold the ultimate set of certi- fications relating to the manufac- ture of mission-critical printed circuit card assemblies, including: ISO:9001, AS9100, DD2345, and ISO 13485. Zentech is an IPC Trusted Source QML and ITAR registered. U.S. citizens only need apply. Please email resume to sales@zentech.com.