Issue link: https://iconnect007.uberflip.com/i/1189040
80 SMT007 MAGAZINE I DECEMBER 2019 Johnson: You're starting off with the business managers and decision-makers. There's the ROI, what you're going to invest, and the solu- tion. Kantelal: And this is how you do it. For exam- ple, with making the IT side of it work, it's not just across one line; it's going to be across the whole company, so it's ensuring that those security aspects are in place. Is it going to be on the cloud or not? We are very flexible in how we work. All those decisions, including how it's set up and what it's going to look like, have to be made by the facility manager. What are the biggest issues you face? We always start with that, so understanding your scrap rates are too high, or you have this line and don't know what's going on. We see that a lot, such as, "We know we're getting a lot of scrap, and there are a lot of issues with this line, but we don't fully understand what's going on." Right now, you might be getting data from spreadsheets or people manually inputting it, but you don't understand what's going on. We can then talk about the machines and the steps that are critical in the process. Where do you see the biggest issue so that we don't replace people? We work with them and make their jobs easier. For instance, maybe you want to connect these machines. As a facility manager or line manager, you may want to have a visual dis- play on the line, so it helps you make decisions on the spot. We have the mobile app version too that sends alerts so you can see things, and the floor manager might want to have that. There are different visualizations for various levels depending on who in the factory it's for, so we would start with that and go from there. Johnson: As this hypothetical facility manager, I'm going to need to understand what are my key performance indexes. I'm going to need to know where my problem areas are and have them as clearly defined as possible because when I sit down with you, we're going to start looking at more specific applications to fix that. Kantelal: It's always about making the facility manager's job as hassle- or stress-free as it can be. It's always going to be stressful, but what can we do to help those issues. We don't come in and say, "This is our solution, and these are all the capabilities," because we are a full solu- tion and cover the full spectrum. We do every- thing and cover a lot of different areas, so we don't see the value of just being able to spend half an hour of your time and going through all the different things we do when, in reality, it's about what's right for you. Johnson: Walk me through Arch's product family. Kantelal: ArchFX, or the Arch Factory Exchange, has three core components: ArchFX Connec- tors is a library of ways to get data out of new and legacy machines, ArchFX Broker is a stan- dard engine to transform data into one stan- dard and load it wherever it needs to go, and ArchFX Cloud is where we provide out-of-the- box solutions, including global KPIs and pre- dictive maintenance. We have about five different ways of getting data out of machines. We have sensors and lit- tle pieces of hardware like connectors and spe- cial cables. We have pure software solutions to get data out, so we have all these different ways and combinations of pure hardware and software for getting it out. Our technology runs on Bluetooth, so we have an access point for Bluetooth, and then we have a software bro- ker, where all the data goes from all the dif- ferent sources. That can be on prem, hybrid, cloud, or whatever is needed. That's where all this data gets standardized. The other element of it is we also have the data governance in place to share this data with the right organi- zations and people. Where do you see the biggest issue so that we don't replace people?