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30 PCB007 MAGAZINE I JUNE 2020 Feature Interview by the I-Connect007 Editorial Team According to Wikipedia, "Emotional intelli- gence has been defined, by Peter Salovey and John Mayer, as 'the ability to monitor one's own and other people's emotions, to discriminate between different emotions and label them ap- propriately, and to use emotional information to guide thinking and behavior.'" In this conversation with Steve Williams, we look at change and why it can be so difficult. And, of course, with the recent COVID-19 out- break, massive changes were forced on us; we had no vote. That is the type of change that makes us rethink every aspect of our lives and businesses. Editor's note: This interview was conducted before the shutdown of the U.S. and the world. However, the core message being conveyed is more appropriate than ever. Barry Matties: Thanks for joining us, Steve. You have probably heard of or maybe even read the book, Emotional Intelligence: Why It Can Matter More Than IQ by Daniel Goleman, which looks at the way our emotions drive our decisions. Today, we're looking at emotional manufacturing intelligence. Perhaps it sounds like a stretch, but there's a real emotional in- telligence at play when decisions need to be made in our manufacturing facilities. Whether you are looking at hiring employ- ees, automating your factory, purchasing new equipment, changing suppliers, or planning your next strategy, decisions are not driven by IQ or data alone. The emotional impact is very real and often keeps us locked into the status quo until it's too late. Steve Williams: Today, hiring managers are more focused on EQ than IQ; instead, they're looking for attributes when they're hiring new people. I'm not sure if that's exactly what you're talking about here, but for many hir- ing managers, it's about matching people and the company culture. Over 60% of people said they wouldn't hire someone with a high IQ but a low EQ. It's now becoming part of manufac- turing when it has never been broached before. People don't like to change. They resist change and anything that is different than the Emotional Manufacturing Intelligence Steve Williams

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