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8 PCB007 MAGAZINE I JUNE 2020 Change is hard. The events of 2020 have certainly made that clear—as if we needed reminding. Though, perhaps we did need re- minding that change is inevitable, even if it is hard. 2020 is holding true to that old saying, "You can either choose change, or change will choose you." As with many of our magazines, we start with where we think the story is and often find out in the process of research and investigation that the story is somewhere else. This month, we began with the idea of emotional manufacturing intelli- gence, or willingness to embrace change. Susanne Madsen [1] eloquently cap- tures the thesis we started with: "People resist change because they believe they will lose something of value or fear they will not be able to adapt to the new ways." This conversation on emotional manufactur- ing intelligence kept leading us away from the philosophical/psychological and toward the application of that knowledge. Like a compass pointing north, these early conversations kept steering our course toward TQM. Our ques- tion became, "Why don't we hear much about TQM nowadays? Is it past its time?" For the uninitiated, total quality manage- ment (TQM) is a business management meth- odology where employees are empowered to improve processes—and therefore, product quality—continuously. Multiple sources sug- gest that the term TQM was coined in the early 1980s, either within the U.S. Naval Air Sys- tems Command or at the U.K.'s Department of Trade and Industry. Either way, the phrase "total quality control" was in use well prior to 1985 for similar principles. In some of his re- cent columns, Steve Williams has reintroduced us to a number of TQM/TQC pioneers, includ- ing W. Edwards Deming. W. Edwards Deming's work is not only grouped with the TQM/TQC cadre but is often considered the center of the move- ment. Deming was wide- ly credited with Japan's move to the top of the quality heap in the 1970s and 1980s, and his work continues to be a founda- tional resource for TQM methodologies. Thus, we pivoted to discuss TQM as a means to manage change and continuous improvement in your business. In a couple of cases, we didn't have to go very far to find TQM experts. This issue features an interview with two I-Connect007 technical editors. IPC Hall-of- Famer Dan Feinberg discusses "Lessons Learned From Past Applications of TQM." Happy Holden retrieves some of Deming's lost chapters after uncovering pre-publication drafts of Deming's 1985 book that he received as training handouts at Hewlett-Packard from Deming himself. But that's not all! Dana Korf discusses focus- ing on the impact of data, and Steve Williams shares his thoughts on emotional manufacturing intelligence. PCB Norsemen columnist Didrik Bech tackles the issue's theme with his column, "The Importance of Quality Management." Nolan's Notes by Nolan Johnson, I-CONNECT007 Are We Back to TQM?

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