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38 PCB007 MAGAZINE I AUGUST 2021 Introduction Good leadership always makes a difference; unfortunately, so does bad leadership. is lead- ership truth continues as we will be talking about the 10th of the 21 Irrefutable Laws of Leadership. When E.F. Hutton Speaks, People Listen Anyone within a couple of decades of my age remember this tagline from the ubiqui- tous commercials of the '70s and '80s for the E.F. Hutton stock brokerage. Fiy years later it still sticks with me, and John Maxwell has lev- eraged it into one of the 21 Irrefutable Laws of Leadership. "When the real leader speaks, people listen." — John C. Maxwell I was with a client recently where this law was on full display. When I am speaking or teaching, I have the unique perspective of be- ing able to watch the audience and observe be- haviors and reactions to what I am saying. I was recently facilitating an ISO certification kick- off meeting with a group of a shop supervisors and department leads at a new client's facility. Leadership 101: The Laws of E.F. Hutton and Connection The Right Approach by Steve Williams, THE RIGHT APPROACH CONSULTING