Issue link: https://iconnect007.uberflip.com/i/1406534
SEPTEMBER 2021 I SMT007 MAGAZINE 97 Career Opportunities Software Support Engineer As a software support engineer for Fuji Amer- ica Corporation, you will be a customer-facing technical advisor with the opportunity to solve technically complex problems for our proprie- tary software. As a trusted advisor to our cus- tomers, you will have influence over a broad range of solutions that create business val- ue. As a valued member on our team, the soft- ware support engineer will use advanced trou- bleshooting methods and tools to solve techni- cally complex problems. These highly complex, escalated problems require broad and in-depth product knowledge, as well as exceptional trou- bleshooting skills. • Field installation of proprietary software/ automation equipment throughout North America • Field troubleshoot, repair, training, and process support of proprietary software • Provide remote and on-site technical support • Troubleshoot Windows 10/Windows server installing, configuration, and support • Networking experience—setting up and supporting networks. • Exposure and/or experience with Oracle or Microsoft SQL server databases • Strong verbal communication skills with both customer and other technical depts. • Flexibility to travel and perform job assignments on short notice • Strong aptitude with current computing applications and networking processes Experience • Bachelor of Science in computer science or related field preferred Applications Engineer As an applications engineer, you will be respon- sible for doing cycle time and studies in prepara- tion to make recommendations of Fuji products for customers' applications. Support implementa- tion of activities within the technical center such as customer visits, demonstrations, evaluations, testing, inspection of Fuji products, including pe- ripheral equipment from other vendors. • Assist sales representatives in technical aspects relating to machine and software functions and utilization. • Assist sales representatives and customers with providing CTA (Cycle Time Analysis) to them for recommending Fuji products to customers' specific applications. This includes the sFAB machine as well as all other SMT machines. • Schedule and perform product demonstrations on all available types of equipment and software to potential and existing customers. • Test and evaluate existing as well as new technologies on equipment and software performance and reliability. • Assist in the coordination of any new FAC projects by utilizing your full potential. • Responsible for the setup of the equipment and its demonstration for various trade shows. • Assist FAC staff in any technical issues which may require attention. • Assist in the coordination of design and manufacture of customs tooling for placement equipment. • Perform inventory checks every six months according to the schedule and manner regulated by the company, if applicable. Experience • Minimum five years programming/computer experience • Bachelor's degree preferred Fuji America Corporation is a rapidly growing electronics assembly equipment distributor. We support the factories of the future and smart factories globally. We offer an exciting and challenging career for a software support engineer and an applications engineer who want to join our growing company.