IPC International Community magazine an association member publication
Issue link: https://iconnect007.uberflip.com/i/1497169
IPC COMMUNITY 81 SPRING 2023 Customer and Member Operations Marianna Garbuzova and Ravin Figueroa s u p p o r t m e m b e r s a n d c u s t o m e r s b y providing proactive error detection and correction, membership validation, pro- c e s s i ng , a nd re c o nc i l iat i o n as we l l as o n g o i n g s u p p o r t t o d i s t r i b u t o r s a n d partners. This team oversees monthly membership renewals and manages the set up and maintenance of IPC's customer database. Additional duties include new member onboarding, process and system improvements, and overseeing strategic projects. Ravin Figueroa Member Support Coordinator Heather Schieve Customer Service Representative Logan Smith Member and Customer Support Team Lead Cecilia Dominguez Customer Service Representative Kayla Young Customer Service Representative CUSTOMER SERVICE TEAM IPC COMMUNITY 81 SPRING 2023