Issue link: https://iconnect007.uberflip.com/i/1499197
14 PCB007 MAGAZINE I MAY 2023 however, we often forget about providing great customer service to our own internal customers, or we don't even recognize them as customers. Very, very good point there. To identify exter- nal customers vs. your internal customers vs. your employees vs. your vendors and suppli- ers. It's the first step. Cup of Joey tries to sys- tematize this idea of purpose and goodness. You can live the "Cup of Joey lifestyle" when you think about people more than process and product. People do business with people; they do not solely buy products or services. In this technologically advanced world, you tend to buy from vendors rather than people, so there's an opportunity for us to connect as human beings, not just with a physical product. I think there are two points here. First is the person-to-person relationship, then there's the process of delivering great quality products and services, which we can improve through repetition and focus. For sure. ose are the elements that every good business needs. But I've realized that a business can disappear in a heartbeat and that people are the true asset. My personal mission is to connect people. Great teams are made when you bring together people who have different purposes to achieve one ultimate good. Should corporations have chief connection officers? I don't know. But I was hired as e Ion's senior director of ecosystems, which is essentially the same thing. My role is to bring in people. It's a mix of business development, community development, and product delivery. It's a com- munity. If someone is choosing to do business between two similar companies, the decid- ing factors are: Who do you like? Who do you have a relationship with? Who do you have a connection with? Absolutely. You use that same mentality across every element of your life. at's how you pick a partner, a house, a neighborhood, and a car. It comes down to who you like. Joey Sanchez explains the plan for Houston's downtown in this diorama.