PCB007 Magazine


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4 PCB007 MAGAZINE I MAY 2023 FEATURE INTERVIEWS Eye on the Ion with Joey Sanchez A Focus on Ultra HDI with John Johnson Customer Service Starts With a Quality Product with Simon Etherington MAY 2023 • FEATURED CONTENT Your true impression of a company comes down to your own personal experience. It comes down to customer service. We all like to think we've got it mastered, but do we really? In this issue, we look at customer service for what it is: an achievable goal. Customer Service 30 26 FEATURE ARTICLE Dan Beaulieu's Five Favorite Customer Service Columns an I-Connect007 Compilation FEATURE COLUMNS A Tale of Quality Customer Service by Nolan Johnson A Mini Manufacturing Ecosystem by Paige Fiet Positivity Boosts Employee Morale by Todd Kolmodin 18 8 26 54 10 30 40

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