PCB007 Magazine


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6 PCB007 MAGAZINE I MAY 2023 SHORTS Careers in Electronics: Quality Assurance Technician The Mindset Behind the Customer Experience Seven Principles of Customer Service The Most Important Thing About Customer Service Knowledge: The Heart of Great Customer Service Garry and Christina: Proving Mentorship Works COLUMNS What's an Annular Ring? by Matt Stevenson My Journey from Atomic Lattices to Circuit Boards by Preeya Kuray Electrodeposition of Copper, Part 4: Addition Agents by Michael Carano Next-generation Electroplating Systems by Happy Holden Taking the Fight to Capitol Hill by Travis Kelly The Challenges of Thin Material Transport by Christopher Bonsell Leadership 101: Be a Heretic, not a Sheep by Steve Williams How Health Smart Are Smartwatches? by Henry Crandall DEPARTMENTS Career Opportunities Educational Resources Advertiser Index & Masthead HIGHLIGHTS MilAero007 Top Ten from PCB007 INTERVIEWS AND ARTICLES The Birth of the Circuit Board with Rex Rosario Chemical Legislation and Restrictions on Solder Masks by Chris Wall 36 42 46 58 66 76 86 90 99 106 107 52 96 70 80 25 44 45 50 89 94 MAY 2023 • ADDITIONAL CONTENT 42

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