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58 SMT007 MAGAZINE I JULY 2023 Editor's note: Indium Corporation's Ron Lasky continues this series of columns about Maggie Benson, a fictional character, to demonstrate continuous improvement and education in SMT assembly. Maggie Benson was sitting in her office at Benson Electronics, marveling at how well things were going. Business was booming and she was most pleased with employee morale. Every week or so, an employee would talk to her about how rewarding it was to work at BE and that they were especially happy the com- pany supported continuing education. Some- times, the employees would get choked up A 'Cost of Ownership' Project when sharing with her how rewarding it was to work there. As she was thinking these happy thoughts, the phone rang, jarring her into the current moment. "Benson Electronics, Maggie speaking," she spoke into the receiver. "How may I help you?" "Maggie, it's Patty Coleman," was the reply. "Professor Patty, it's great to hear from you," Maggie answered. "How can I help Ivy U's most famous professor?" "Not you, too," she exclaimed, and started to laugh. "Aer Sue and Andy started calling me that, now everyone does. Even the dean of the Maggie Benson's Journey by Dr. Ronald C. Lasky, INDIUM CORPORATION

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