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64 SMT007 MAGAZINE I JULY 2023 Being good enough is no longer enough. As the market becomes more com- petitive, the demand for great customer service increases. We are no longer competing with rival companies in our own field; we are up against the best in the world. Here are three tools we use to deliver the best customer service. The Printed Circuit Assembler's Guide to...™ Process Control, brought to you by GEN3 Systems and I-007eBooks, tackles critical aspects related to process control and the role of the SEC test in maintaining and providing objective evidence. Now available on Spotify, Episode 3 of I-Connect007's new podcast, On the Line with… features an interview with Mark Laing, business development manager for digital industries software at Siemens. Laing discusses the role of electronics in achieving sustainability. Not only does the electronics industry have a primary role to play here, but it also contrib- utes by creating products which enable other industries to monitor and optimize their sustainability practices. Standard of Excellence: Three Tools to Deliver Great Customer Service Latest I-007eBook from GEN3 Focuses on Process Control Mark Laing Talks 'Sustainability in Manufacturing' TOP TEN EDITOR'S PICKS Koh Young announced it proudly revealed its expanded facility in Penang, Malaysia to further cement its market- leading position by offering more space to experience its many different award-winning inspection machines and smart factory solutions available. Koh Young Southeast Asia Unveils Expanded Offices in Penang, Malaysia Anaya Vardya

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