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26 PCB007 MAGAZINE I JULY 2023 environment, provide resources, and promote a quality-focused culture throughout the organization. 8. Training and education: TQM emphasizes the importance of continuous learning and development. It involves pro- viding training and education to employ- ees to enhance their skills, knowledge, and understanding of quality principles and tools. By implementing TQM principles, organiza- tions can achieve improved product and ser- vice quality, enhanced customer satisfaction, increased operational efficiency, and greater competitiveness in the marketplace. TQM is applicable to various industries and sectors, and it has been successfully adopted by orga- nizations around the world to drive sustainable quality improvements. Six Sigma Six Sigma is a data-driven methodology and quality management approach that aims to improve process performance, reduce defects, and minimize variations within organiza- tions (Figure 3). It was originally developed by Motorola in the 1980s and popularized by companies like General Electric. culture of teamwork, empowerment, and accountability, where employees contrib- ute their expertise, ideas, and suggestions for enhancing quality. 4. Process approach: TQM emphasizes the importance of understanding and manag- ing processes. It involves identifying key processes, mapping them, analyzing their performance, and making data-driven decisions for process optimization. 5. Data and analysis: TQM relies on data and statistical analysis to drive deci- sion-making and improvement efforts. It involves collecting and analyzing data to monitor process performance, identify trends, and make informed decisions for quality enhancement. 6. Supplier relationships: TQM recog- nizes the significance of strong supplier relationships. It involves working closely with suppliers, establishing clear qual- ity requirements, and collaborating to achieve mutual benefits and improved quality throughout the supply chain. 7. Leadership commitment: TQM requires leadership commitment and support. Leaders set the vision, create a supportive Figure 3.