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88 PCB007 MAGAZINE I AUGUST 2023 Feature Interview by the I-Connect007 Editorial Team Over the years, we've talked a lot about busi- ness strategies for PCB manufacturers here in the pages of PCB007 Magazine. But let's back up a bit and look at the process for developing a new strategy. Where should you even begin? What's your strategy for developing a strategy, if you will? We asked Chris Chapman, a Lean/Agile leadership coach and publisher of the Digest- ible Deming newsletter, to share his thoughts on developing successful business strategies and how the management philosophy of W. Edwards Deming can help leaders in our indus- try take their companies to the next level. Andy Shaughnessy: Tell us about your back- ground, and how you got into studying Dem- ing and the process of developing strategies. I'm a soware developer turned consultant turned management consultant, and I'm based in Toronto, Ontario, Canada. And I've been doing what I do for over 20 years. I started as a soware developer in the year 2000. I quickly discovered all of the problems that existed in management of soware proj- ects, and became exposed through that to the ideas and thinking of folks like Ken Schwaber and Jeff Sutherland, who created the Scrum framework, and Kent Beck, who created the XP (extreme programming) framework. And a lot of these guys were influenced by practitio- ners like Hirotaka Takeuchi and Ikujiro Non- aka, who discussed the new product develop- ment game in the Harvard Business Review in 1986. ey were trying to figure out how to develop complex knowledge-based products Developing a Fabrication Business Strategy

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