SEPTEMBER 2025 I SMT007 MAGAZINE 69
Standard of Excellence: Training
Your Team to Excel in Customer
Service
Advanced technologies and rigorous certifications may
open doors, but the way a company treats its customers
determines whether those doors stay open. It's essential
to train teams to deliver exceptional customer service,
from top-level leadership to every point of customer
interaction.
Meet the Author: Beth Turner Explores
Encapsulating Sustainability for Electronics
In this insightful conversation, Beth dives into the world of encapsulation
materials—covering the most widely used types, when and why they
are applied, and how their evolution is being shaped by both performance
demands and sustainability goals.
Global Citizenship: Chinese
PCB Fabricators Will Remain
an Important Part of the
Supply Chain
No single country holds a monopoly on
innovation, and no one company or country
can go it alone. Electronics manufacturing is
very much a global business, and this will not
change, no matter how the tariffs and global
trade winds are blowing.
Amidst U.S. Strategy Shift,
Foxconn Sells Lordstown, Ohio
Plant for $88 Million
With the growing demand
for computing power, the
company will continue to
develop its EV industry
while simultaneously
focusing on AI development.
In the U.S., Foxconn plans
to prioritize a dual-track
approach, advancing both
EVs and AI servers.
Global Sourcing Spotlight:
Risk Management Strategies
in Global Sourcing
Global sourcing has a range of risks. To ensure
business continuity, here are some critical risk
management approaches to global sourcing,
supported by real-world examples and
actionable insights.
10
9
8
7
6
