IPC International Community magazine an association member publication
Issue link: https://iconnect007.uberflip.com/i/1545855
54 I-CONNECT007 MAGAZINE I JULY 2026 Last month, I made the case that you should not buy AI in the hope that it will fix the business. You need to learn it yourself first. If your AI is failing, it's not because it is lazy or broken. It is failing because it does not know your plant. It does not know your quoting rules, how material gets released to the floor, what your customer expects in an 8D1, or which spec outranks another. It certainly does not know where your team hides the real answer once the formal procedure and reality have drifted apart. AI is like a smart new engineer on day one, bright and fast and generally informed, but with no idea of your customers, process names, capability edges, handoffs, approval rules, or evidence chain. If you want useful output, you have to teach it those things. Your AI Doesn't Know Your Process (Here's How to Teach It) BY S E A N PAT T E RS O N , C RO S S G E N A I D O N ' T B U Y A I : L E A R N A I S E R I ES