Issue link: https://iconnect007.uberflip.com/i/1285883
SEPTEMBER 2020 I DESIGN007 MAGAZINE 121 Career Opportunities We have a great opportunity at Ventec's Elk Grove Village facility to join our customer services team as a customer service representative (CSR) to act as a customer liai- son, manage incoming orders, order entry into ERP sys- tem, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. As a CSR, you will provide a two-way channel of technical communica- tion between Ventec's global manufacturing facilities and North American customers to ensure excellent ser- vice standards, efficient customer inquiry response, and consistent highest customer satisfaction. Skills and abilities required for the role: • Proven B2B customer support experience or experience as a client service representative • Strong skill set in Excel, Word, and Outlook for effective communication • Strong phone contact handling skills and active listening • Customer orientation and ability to adapt/respond to different types of characters • Excellent communication and presentation skills • Ability to multi-task, prioritize, and manage time effectively • High-school degree What's on Offer: • Excellent salary & benefits commensurate with experience This is a fantastic opportunity to become part of a suc- cessful brand and leading team with excellent benefits. Please forward your resume to jpattie@ventec-usa.com and mention "Customer Service Representative— Chicago" in the subject line. Customer Service Rep. Near Chicago, USA SMT Operator Hatboro, PA Manncorp, a leader in the electronics assembly indus- try, is looking for a surface-mount technology (SMT) operator to join their growing team in Hatboro, PA! The SMT operator will be part of a collaborative team and operate the latest Manncorp equipment in our brand-new demonstration center. Duties and Responsibilities: • Set up and operate automated SMT assembly equipment • Prepare component kits for manufacturing • Perform visual inspection of SMT assembly • Participate in directing the expansion and further development of our SMT capabilities • Some mechanical assembly of lighting fixtures • Assist Manncorp sales with customer demos Requirements and Qualifications: • Prior experience with SMT equipment or equiva- lent technical degree preferred; will consider recent graduates or those new to the industry • Windows computer knowledge required • Strong mechanical and electrical trouble- shooting skills • Experience programming machinery or demonstrated willingness to learn • Positive self-starter attitude with a good work ethic • Ability to work with minimal supervision • Ability to lift up to 50 lbs. repetitively We Offer: • Competitive pay • Medical and dental insurance • Retirement fund matching • Continued training as the industry develops