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68 DESIGN007 MAGAZINE I NOVEMBER 2020 Hi, it's Matt from Sunstone. How are you holding up during the pandemic these days? We are 100% committed to keeping our employees safe and doing well as a company, but each of us, like you, is dealing with life struggles and changes differently. We continue to concentrate on the current best practices for keeping our employees safe during this time: remote work for those employees that can, social distancing, regular cleaning and disin- fecting, limiting our onsite visits to only neces- sary visits, and many more. It brings me great joy to report that, so far, we have been very effective in maintaining employment and health for all our employees. With this in mind, I asked Al Secchi, global customer support and sales manager, what he has learned professionally from the pandemic and how we can use this experience to provide even better customer service. Matt Stevenson: Al, thank you for joining the conversation. What have you and the team learned from the coronavirus pandemic about how to serve our customers? Al Secchi: Thank you, Matt. It is great to be able to talk about this and represent the many great thoughts of my team members. This has been an epic year of unprecedented challenges. We rang in the New Year with a pan- demic that showed just how fragile our global The New Recipe for Customer Service Success Connect the Dots by Matt Stevenson, SUNSTONE CIRCUITS

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