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W h i l e w e a r e p r o u d t h a t o u r O n T i m e D e l i v e r y ( O T D ) r a t e c o n t i n u e s t o i m p r o v e , w e ' r e a l s o p r o u d t h a t o u r O v e r a l l Q u a l i t y R a t i o h a s i m p r o v e d t o 9 9 . 7 7 % . T h e s e n u m b e r s — v i r t u a l l y u n h e a r d o f i n t h e i n d u s t r y ! — r e f l e c t t h e c o m m i t m e n t t h a t w e ' v e m a d e t o o u r c u s t o m e r s i n b o t h o f t h e s e k e y a r e a s . T h i s y e a r , w e h o p e t o g e t e v e n c l o s e r t o p e r f e c t i o n ! Nobody's perfect. But at 99.14% OTD, we're getting really, really close. V i e w o u r p r o d u c t s t r a m o n t o c i r c u i t s . c o m