Issue link: https://iconnect007.uberflip.com/i/1486199
DECEMBER 2022 I SMT007 MAGAZINE 79 with it," she groaned. "I took some time to teach Carlos how to make a Pareto Chart and he seemed grateful and enthusiastic. José really needs to appoint someone to help Car- los develop a continuous improvement plan now that we've identified the defects in prior- ity order. Here's the chart, by the way." "Wait a minute, this doesn't look like it fol- lows the 80/20 rule," Chuck said. "I thought the same thing," Sue said. "I asked around and a few operators confessed that they fix some of the defects and don't record them." "Besides those issues, what did you both think about the facility, the equipment and the people overall?" Chuck asked. "Maybe I'm easy to impress, but I have to admit that everything looked much better than I thought it would," Andy said, and then Chuck asked him to elaborate. Before Andy could answer, Sue jumped in: "Worker morale was terrific. Everyone was grateful to be working at Castellanos Electron- ics; they all seem to like and respect José. e free lunches and bonuses help them feel seen and supported. e facilities are also clean and inviting." Andy nodded and added, "e lines were set up well, but the placement machines were not time balanced, and uptime could be improved. In addition, their solder paste has poor response-to-pause, so we could increase uptime with a better solder paste." "José wants to sell because he can never go on vacation," Chuck said. "No one else in the facility can set up the assembly lines when a new product or changeover is required." "Wow, what a bummer that must be," Sue said. "at reminds me—here's a funny story for you," Andy said. "I watched an operator use a pencil to correct the alignment of a passive component that the chip shooter had placed incorrectly. I asked him why he didn't just reprogram the machine to place the passive squarely and he said, 'Only Mr. José knows how to program the chip shooter, and I don't want to bother him.'" Figure 1: The Pareto Chart of Defects at Castellanos Electronics.