IPC Community


IPC International Community magazine an association member publication

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Page 79 of 101

IPC COMMUNITY 80 SPRING 2023 FROM IPC HQ: Meet the Membership and Customer Service Teams The membership and customer service teams enable IPC members and customers to achieve maximum value for their membership and provide customer service and administrative support. The department is comprised of two main parts: membership operations and customer/member service. Membership operations process new memberships and renewals, member communications, and other systems support related directly to membership offerings. Customer service is the first point of contact related to IPC. Customer service representatives answer questions, provide support, and assist and process product orders. As a team, we evaluate, consider, and design new ways to engage and support our members and customers to continually improve their experience with IPC. Brian Knier Vice President, Marketing Membership and Sales Clay Ervine Senior Director, Member Success Marianna Garbuzova Operations Manager and Analyst Susie Wood Customer Service and Member Success Manager THE TEAM LEADERS MEET THE TEAM IPC COMMUNITY 80 SPRING 2023

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