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94 SMT007 MAGAZINE I MARCH 2022 Editor's note: Indium Corporation's Ron Lasky continues this series of columns about Maggie Benson, a fictional character, to demonstrate continuous improvement and education in SMT assembly. e workers at Ivy Electronics felt nervous. Because their company had recently been sold, many expected that the new management would lay them off. ey worried their back- grounds and experience at Ivy Electronics did not provide them with enough skills to land a new job, even in the current surplus environ- ment. e workers gathered on the shop floor to hear from the new owners. Ned Price, the previous owner, was not present. A tall, confident woman entered the shop floor. "Hello everyone, I'm Maggie Benson, A Tale of Two Perspectives your new co-worker at what will now be called Ivy Benson Electronics." Everyone held their breath, expecting the worst. "I want to start by reassuring anyone who may be concerned that you will be able to keep your jobs," Maggie announced to the group, adding, "All employees will also receive an immediate 20% raise." e room was quiet enough to hear a pin drop. e workers were so stunned that no one said anything. Maggie was unsure how to read the silence, so she continued speaking. "We feel we should close the shop for two weeks, starting tomorrow," she said. "e time will be used to repair the restrooms, remodel the break room, and for general cleaning and organizing of the shop floor. We will all work Maggie Benson's Journey by Ronald C. Lasky, INDIUM CORPORATION

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