Issue link: https://iconnect007.uberflip.com/i/1514628
30 PCB007 MAGAZINE I JANUARY 2024 Culture Change is Key to a QMS Why is organizational change needed? Because in America, people tend to accept that a certain amount of error is normal. You expect the plane to be late. You expect the mail to be undelivered. You expect consumer electronics and products to break down. is translates to our manufacturing operations as well. Culture Shock We see this premise every day in our busi- nesses. We expect a certain amount of our pro- cess output to be defective, and we plan for it. is mindset extends further into our qual- ity systems, where oen the focus is on detec- tion and not prevention. Quantum operational improvement requires a cultural shi that not just expects but demands exceptional quality to be the norm and perfection the goal. As the great Vince Lombardi once said, "Perfection is not attainable, but if we chase perfection, we can catch excellence." I was enjoying a fine cigar with an old friend several years ago when the discussion turned to organizational change. I greatly respected his opinion, so I asked, "How do I begin to steer a company in a new direction that's so transfor- mational it's sure to meet a heavy dose of resis- tance, skepticism, and attitude?" He said, "You have to change the culture, and that is no small task. Steve, did I ever tell you my definition of The Right Approach by Steve Williams, THE RIGHT APPROACH CONSULTING